Frequently Asked Questions (FAQ) & Official Answers

Q1: Does the product have color difference problems?

A: All product pictures are real shots of physical products. A slight color difference may occur due to different shooting lighting, display device resolution, and personal color perception. In addition, slight color deviation may exist in different production batches of turf. It is recommended to complete one-time purchasing for large-area projects to ensure overall color consistency. Meanwhile, the turf must be paved flat along the unified fiber direction; reverse paving will also cause a visual color difference.

Q2: Will the new turf have a peculiar smell? Is it harmful to health?

A: The turf products are packaged immediately after production and molding, so a slight plastic odor may be detected when opening the package for the first time, which is a completely normal physical phenomenon. After paving and placing in a ventilated environment for several days, the odor will completely dissipate. All products have passed strict factory quality inspection, adopt non-toxic and environmentally friendly raw materials, and have no health risks for the human body or environmental contact, which can be used safely in residential, commercial, and public scenarios.

Q3: What should I do with the problems caused by cutting and transportation?

A: According to project construction needs, turf products support customized cutting. A small amount of loose fibers and debris will appear on the trimmed edge, which can be used normally after simple cleaning. In addition, extrusion and bending during long-distance transportation will cause temporary creases and wrinkles on the turf surface. These deformations are not permanent. After a period of natural placement and combing, the turf can automatically recover to a flat and upright state, which will not affect the overall decorative effect and service life.

Material selection is the core of artificial turf procurement, far more important than simple price comparison. Pure PE turf is suitable for high-comfort sports and activity spaces, while pure PP turf is more inclined to low-cost functional auxiliary laying. The PE+PP blended turf represented by WD8225 perfectly integrates the advantages of the two materials, making it a professional special product for fence shielding, wall greening and engineering hoarding beautification. As a mature and stable vertical greening solution, fencing grass made of high-quality blended PP turf can meet the dual needs of project functionality and aesthetics, while greatly reducing later maintenance costs. For engineering contractors, landscape designers and bulk purchasers, choosing targeted material matching and product models according to project scenarios is the key to realizing high-cost performance and high-quality project delivery.

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